Skip to Main Content

User Services COI

Community of Interest

User Services Community of Interest Guidelines

Amended by OPAL Directors’ Council, March 6, 2012.
Revised April 15, 2016.

Article I: Name

The name of this Community of Interest is User Services.

Article II: Objectives

We are focused on all aspects of the Library User Experience. This includes, but is not limited to:

  • The user interface of products whose primary users are library patrons. For example, EBSCO Discovery Layer, LibGuides, the OPAL catalog, databases, e-books, and other digital resources
  • Instruction & Information Literacy, including outcomes assessment
  • Digital & technology literacy
  • Access issues
  • Collection development & weeding of both print and electronic resources
  • Reference services & products, including evaluation & assessment using statistics, space use studies, and other data
  • The promotion and marketing of library services

Article III: Members

Anyone is welcome to be a member of the User Services COI.

Article IV: Officers

The officers of this committee are Chair and Secretary.

Duties of the Chair:

  • Chairs all meetings or designates a substitute if unable to attend.
  • Prepares the Agenda for the meetings and forwards the Agenda to OSHARE listserv five (5) working days prior to the meeting. 
  • Forwards any recommendations to the directors via the Liaison

Duties of the Secretary:

  • Keeps a written record of the business of the committee and sends a copy of the minutes to the OSHARE listserv.
  • Designates a substitute for their duties if unable to attend.

Election of Officers

At a spring meeting, the Community of Interest will select their new Chair and Secretary, who assume the duties of their office at the close of the OPAL annual conference.

Article V: Meetings


This Community of Interest shall meet in person at least two times per year, preferably once in the fall and once in the spring. This COI may meet at the OPAL annual conference if time is given for planning purposes. Other meetings, either physically or virtually, may be called by the Chair as necessary.

Open Meetings

Meetings are open to all. 

Article VI: Agenda and Minutes


Any member may notify the Chair of items to be placed on the Agenda.  The Chair shall send the Agenda to the OSHARE listserv five (5) working days prior to the meeting.


The Secretary will record the business of the committee. The Secretary will forward a copy of the minutes to the OSHARE listserv and the Communication Liaison within ten (10) working days after the end of the meeting for posting on the OPAL website in accordance with OPAL guidelines.


Core Documents