OPAL Help

Support Contacts

In keeping with OPAL's Ex Libris support guidelines, you will want to contact OPAL Help first.

• Ex Libris Support Center
  Login required 
   
• Submit a case 
  Contact OPAL Help first unless the issue is related to OhioLINK managed resources or resource sharing
   
• Ex Libris support escalation policy
   
• Chat with support
  According to OPAL policy this role is currently being enabled for Project Leads
   
• Report digital accessibility issues
   
• When to submit tickets to OhioLINK
  OhioLINK e-resources and resource sharing letters, consortial policies and workflows
   

Resources

• Idea Exchange
  Submit enhancement requests and ideas
   
• Knowledge Center 
  Documentation, articles, and training
   
• Release and Maintenance Schedule
  Updates about new features and resolved issues
• System status page
  Check on outages and performance issues
  
   

Basecamp Archives

The Ex Libris Project Leads Basecamp projects for Alma, Primo, and Rapido are now read only. To access the archived content, once you are logged into Basecamp, click on “View all Projects in a list” (under the logo). Go to “Archived & Trashed” to see the list and then select the project to open.